Delete your account

Applies to the PingSchool Android app, published by Yummy Systems LLC.

PingSchool works without an account, so most people never have one. If you did sign in with Google, this page explains how to delete that account and everything stored with it.

In the app

This is the fastest route and it takes effect immediately.

1. Open Settings

   Tap Settings in the bottom bar, then scroll to Account.

2. Tap Delete account

   You will be shown exactly what is deleted and what is kept, including what happens to a shared household if you are in one.

3. Confirm

   Type DELETE to confirm. You can also tick a box to erase everything on the phone itself at the same time.

By request

If you have lost access to the device, email hello@pingschool.com from the address you signed in with, and ask for your account to be deleted. We will confirm within seven days and delete it within thirty.

We can only act on a request from the signed-in address, because that is the only way to know the request is yours.

What is deleted

• Your sign-in record — the account identifier, email address, and display name held by Firebase Authentication.
• Your household membership, if you had joined one.
• The household itself, and everything in it — every shared note and the whole shared history — if you are its last remaining member.

What is kept, and why

• Shared notes and history, if other members remain. A household's record of what the school has been told belongs to everyone in it, not only to whoever added a particular line. If you want something you wrote removed, delete it in the app before deleting your account.
• Everything on your own phone, unless you ask for that too during deletion. Uninstalling the app also removes it.

Retention

Deletion is immediate when done in the app. Data removed from our database may persist in routine backups for up to 30 days, after which it is gone. We keep nothing after that, and we do not retain a copy for analytics or any other purpose.

Questions

Email hello@pingschool.com. The full detail of what is stored and why is in the privacy policy.